Getting Ready for your Carpet/Tile Cleaning Appointment

Helpful Tips to Ensure a Smooth, Successful Cleaning Day

We’re just as excited as you are to bring your carpets or tile back to life! To help your service go as smoothly as possible, we’ve put together a few important steps you can take to prepare for your upcoming professional cleaning appointment with Phoenix Carpet Repair & Cleaning.

✅ Before We Arrive: How to Get Your Home Ready

• Clear Small Items: Please remove small objects, toys, rugs, and clutter from the areas we’ll be cleaning. This ensures we can access as much of the carpet or tile as possible for a deep, thorough clean.
• Point Out Fragile Furniture: If you have delicate or irreplaceable items—such as antiques, heirlooms, or pieces with weak legs—please show your technician so we can clean around them carefully.
• Secure Pets: For your pet’s safety and comfort, please place them in a quiet room or outside area during service. Our equipment can be loud and disruptive.
• Water Access Required: We’ll need access to a working outdoor water spigot for our truck-mounted soft water system.

💡 What to Expect During and After Your Appointment

• Arrival Notification: Your IICRC-certified technician will call approximately 30 minutes before arrival. When you booked your appointment, you should have received a confirmation email with a photo of your technician for added peace of mind.
• Walkthrough & Review: Upon arrival, your technician will inspect the cleaning areas and ask about specific concerns (like traffic wear, stains, or pet spots). We’ll then review the estimated pricing and scope of work with you before beginning.
• Final Walkthrough: Once the job is complete, your technician will walk you through the results to ensure you’re 100% satisfied before we leave.

💧 Post-Cleaning Drying Tips

• Carpets typically take 6–8 hours to dry, depending on weather and humidity levels.
  Speed up drying by turning on ceiling fans, HVAC fans, or opening windows (if the weather permits).
• Shoe covers are available so you can safely walk across damp carpet without tracking in dirt or damaging fibers.
• Please keep pets and children off the carpet until it’s fully dry to avoid re-soiling or health irritation.

⚠️ Understanding Carpet Wicking
You may notice some stains reappear after cleaning—this is known as carpet wicking. It occurs when a deep-set stain (hidden in the carpet backing or pad) rises to the surface as the carpet dries. This is common for old spills and impossible to predict or prevent. Think of it like an iceberg—the stain you see after cleaning is only the tip!

📞 Have Questions Before We Arrive?
Call us anytime at 602-688-4186 or reply to your confirmation email.
We’re here to make your Phoenix carpet or tile cleaning experience easy, professional, and effective from start to finish.