Carpet Cleaning Disclosures

Important Information About Your Carpet Cleaning Service in Phoenix, AZ
At Phoenix Carpet Repair & Cleaning, we’re committed to transparency and delivering high-quality, professional results. To help you better understand what to expect, please review the following carpet cleaning disclosures before your scheduled appointment.

📏 Room/Area Size Definition for Carpet Cleaning
For pricing and package purposes:

• A room or area is defined as any space up to 250 cleanable square feet
• Rooms over 250 sq ft will be counted as two areas
• Each stair is counted individually when pricing stair cleaning services
• Please select your cleaning package accordingly based on this sizing structure

⚠️ Carpet Cleaning Limitations & Disclaimer
While we take every precaution to protect your flooring, certain changes to your carpet or rug may occur during or after cleaning. By proceeding with service, you acknowledge and assume the following risks:

• Shrinkage, discoloration, dye bleeding, or rippling may occur depending on the carpet’s age, material, or previous treatment history.
• Stain removal is not guaranteed—some spots may become more visible after cleaning or may wick back to the surface after drying.
• In cases where stains do not respond to cleaning, we offer professional carpet repair at an additional charge.
• We do not move furniture due to liability concerns; we clean around any furniture left in place.

💧 Important Note About Wicking
Wicking is the reappearance of stains after carpet cleaning, caused by liquid or contaminants in the carpet backing or pad rising to the surface as the carpet dries. While our technicians use best-in-class cleaning equipment and techniques:

• Wicking cannot be predicted or prevented
• Wicking is not a result of poor workmanship
• We stand behind our cleaning methods, but cannot guarantee that wicking will not occur

🚫 Furniture Moving Policy

• For safety and efficiency, we do not move furniture
• Each cleaning is completed by one technician
• If you wish to move furniture, please do so before our arrival
• Technicians cannot pause service to move items or wait while items are relocated between rooms
• We will carefully clean around any furniture that remains in place

⚠️ Safety & Liability Disclaimer
Phoenix Carpet Repair & Cleaning is not liable for any slip-and-fall injuries that may occur on damp flooring after service. Please exercise caution when walking on freshly cleaned carpet or tile.

💬 Have Questions Before Your Appointment?
We’re here to help. Call us at 602-688-4186 if you have questions about your carpet cleaning service, disclosures, or how to best prepare for your appointment.