Area Rug Cleaning Disclosures
Important Rug Cleaning Disclosures
What to Expect During Area Rug Cleaning – Transparency from Phoenix Carpet Repair & Cleaning
At Phoenix Carpet Repair & Cleaning, we take pride in delivering expert rug cleaning services with integrity and transparency. While our technicians handle your rug with the utmost care, some changes during the cleaning process may be unavoidable due to the rug’s material, age, prior treatment, or construction. By booking our services, the customer acknowledges and accepts the following potential outcomes:
Common Rug Cleaning Risks & Disclaimers
Shrinkage
Natural fiber rugs—especially those made of wool or cotton—may experience slight shrinkage. This is typically minimal but varies by construction and fiber type.
Backing Deterioration
Rugs with latex, canvas, or monk’s cloth backings can weaken, crack, or deteriorate over time. Cleaning may accelerate this wear. If necessary, there may be an added fee for backing repair or replacement.
Discoloration & Dye Migration
Some rugs contain fugitive dyes that can bleed, fade, or shift during the cleaning process. This is often due to age, sun exposure, air pollutants, or improper cleaning methods. Our team will do everything possible to preserve color integrity, but some dye variation is a known risk.
Rippling & Warping
Uneven shrinkage or moisture absorption during the drying process may cause temporary ripples. These often relax naturally as the rug settles.
Spot & Stain Limitations
Not all stains are removable. Some stains may be invisible prior to cleaning and become visible after, while others may be permanent depending on the substance and how long it has been embedded in the fibers.
Dry Rot & Fiber Damage
When materials have deteriorated due to age or moisture exposure, cleaning can reveal or worsen dry rot. This may result in fiber separation, holes, or shredding, which cannot always be predicted in advance.
Abrash (Intentional or Natural Color Variations)
Variations in rug color, known as abrash, are often part of the original design or due to different dye batches used during weaving. These differences may become more noticeable after cleaning and are not considered defects.
Texture Changes
Some rugs may experience slight texture changes due to fiber realignment during cleaning, even without any actual fiber loss.
Honesty. Expertise. Results.
We believe in setting clear expectations, so our customers feel confident in our services. Every rug we clean is evaluated with care, and we’ll always communicate any concerns before beginning the process.
📞 Questions? Call Phoenix Carpet Repair & Cleaning today at 602-688-4186 to speak with a rug care expert.