Carpet Repair Disclosures
At Phoenix Carpet Repair & Cleaning, we believe in transparency and helping our customers make informed decisions. Below are important disclosures related to our carpet repair service to ensure you fully understand the scope, limitations, and pricing of your repair project.
Carpet Repair Pricing Disclaimer
When our technician arrives at your Phoenix-area home, they will carefully inspect the damaged carpet and backing to determine the appropriate size and scope of the repair. In some cases, the repair area may need to be larger than expected due to damage extending to the carpet’s backing or surrounding areas. Since carpet repair pricing is based on the size and complexity of the repair, the final cost is subject to change upon in-person inspection.
Repair Visibility & Performance Disclaimer
While we are IICRC-trained and certified carpet repair professionals, it’s important to understand that not all repairs will be invisible. Factors such as the age of your carpet, existing wear patterns, and soil levels can affect the appearance of the finished result. Our technicians perform each repair to the highest standard possible given the carpet’s condition, but Phoenix Carpet Repair & Cleaning does not guarantee that the repair will be completely undetectable.
Closet Permanent Section Policy
Carpet is manufactured in dye lots, and even carpets of the same color and brand may vary slightly from batch to batch. If you don’t have extra carpet remnants from your original installation, our standard practice is to remove a matching piece from an inconspicuous area, such as a closet, to complete the repair. This ensures the best possible blend with your existing carpet.
As a courtesy, we carry a selection of neutral carpet remnants (typically in beige and brown tones) to replace the removed section inside the closet, so you’re not left with an empty spot. If you’re concerned about the closet carpet not matching, we recommend bringing a small 1–2” piece of your existing carpet to a local home improvement store before your appointment to find a suitable piece for the closet patch.
Questions? We’re Happy to Help!
Our goal is always to be upfront, honest, and helpful throughout the entire repair process. If you have any concerns or want more information about what to expect from your carpet repair in the Phoenix metro area, give us a call at 602-688-4186.