How many of you have a smartphone in your pocket or is sitting next to you as we speak right now? I would suspect that a majority of you guys have one and that’s great! Who doesn’t love having a device that can check email, video conference with someone halfway around the world and watch silly cat videos? All of these fantastic features are available in the palm of your hand.
As a company that strives to be on the cutting edge of the technologically revolution, we are always looking at how we can leverage new technology to benefit our customers.
In our last blog post, we highlighted how we use fiddlebug and our real time chat box to enhance your online experience with us. We are proud that we have enhanced our online capabilities, but we wanted to take our customer service to a whole new level my friends. Phoenix Carpet Repair and Cleaning is now harnessing the power of the smartphone to bring you a whole new level of service!
Phoenix Carpet Repair and Cleaning Embraces Mobile Technology
You may have noticed our carpet cleaning technicians tapping away on their new iPhone 6’s. Are they playing the newest candy crush saga? Of course not! Our guys are using our mobile software to enhance your experience with us.
We can now use smartphones to book your next appointment while we are at your home. There is no need to log back onto our website to schedule your next carpet cleaning or repair. Our technicians can do it for you on the spot! We offer on-site appointments to reduce your stress and to ensure that your carpet is being cleaned at the proper intervals.
Did you know that your carpet comes with a manufacturer’s warranty? Most people don’t know this. In order for your warranty to be valid, your carpet must be professionally cleaned every 12-24 months depending on the manufacturer specification. We would hate for you to lose your warranty on your carpet when you don’t have to. We are here to help you!
Need More Work Done? No Problem!!
Have you ever been in a situation where you scheduled an appointment with us for a simple carpet cleaning or repair and on the day of your appointment disaster strikes? Did you begin to freak out because you now had a problem that wasn’t there when you scheduled your appointment with us?
The unexpected can happen to the best of us at any time or place. We understand and we can handle this situation in stride. With our new mobile software, we can add any additional work you need done via smartphone! It’s that easy!
We can pull up your invoice on our iPhones, enter any additional work that needs to be done and presto your problem and stress are gone! Isn’t technology great!!
Phoenix Carpet and Repair is customer first company. We are always trying to improve our business for you. The first question that we ask ourselves when we consider using new technology is “will this improve our customer’s experience with us?”
Let us know what you like and dislike about our new mobile software. We would love to hear feedback from you! The more we know the better we can serve you!
Phoenix Carpet Repair And Cleaning: Always Ready
Mobile technology is an asset that we are proud to have and use to make your experience with us that much better.
Even though we are embracing mobile technology, this doesn’t mean that we don’t value hearing from you directly! If you have a question or want to schedule an appointment over the phone, no problem!!
Our service area includes Goodyear, Phoenix, Peoria, Avondale and Litchfield Park!
Take a look at what our satisfied customers are saying about us!
We look forward to serving you soon!!
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