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Calling some random name that you see in the phonebook or should I say Google search, isn’t necessarily that best company to go with.

Doing your homework and really learning more about a company before you trust them with your rug can be the difference between having a great experience or having a terrible experience.

A couple in New York City found out the hard way what happens when you don’t do your due diligence.


The $42,000 Mistake

Yes,  you read that right, a $42,000 mistake! I won’t go into details, but the gist of the story is, a couple called a rug cleaning company to clean their rug.

The company they called had a similar sounding name to a well-known rug cleaning company in the area.

The problem is the company they ended up calling was less than professional and ended up keeping the couple’s $30,000 rug hostage until they paid $20,000 to get it back! Click here to read the entire story.

This is the type of nightmare that we want to help you avoid at all cost! When looking for a rug cleaning company, beware of the following.


The Warning Signs


No Certification

This is an instant red flag. Not only does this make a company look unprofessional, it also highlights their lack of knowledge.

It is this precise lack of knowledge that can end up costing you dearly. A rug cleaning technician with no certification can do real damage to your rug because they don’t know what they doing.

A dirty rug is better than a damaged rug. During your search make sure to ask about their certifications.

We only hire rug cleaning technicians who invested the time and energy to become certified because this shows us that they are committed to learning what it takes to be a professional in rug and carpet care industry.


No or Bad Reviews

This is an obvious one but one that is vitally important none the less. Reviews can sway potential customers either way, good or bad.

According to, “89% of consumers viewed online resources of products and services as trustworthy and another 80% have changed their minds about a purchase based on the negative reviews they read.”

If you see a company with a majority of bad reviews or no reviews, it is best to stay away unless you like to gamble! Personally I wouldn’t wager my rug as collateral!

The bottomline is reviews matter! The more reviews there are, the easier it will be for you to make an informed decision.

Take a look at our 766  reviews to see what our customers are saying about us! We thank everyone for letting us know what you think of our services!


Low, Low Price

The term “you get what you pay for” fits in nicely right here. If it’s too good to be true, it probably is also fits the bill.

Bargain basement prices might look good when you see it, but steer clear of them. Companies that advertise these cut rate prices are trying to make a quick buck and disappear.

Remember that professional rug cleaning companies charge professional fees. You are also paying for their expertise and skill.

There is nothing wrong with comparing prices, just be careful out there. To learn more about our rug cleaning service click here!

If you keep a lookout for these warning signs your rug will be in good hands!


Phoenix Carpet Repair & Cleaning Will Take Care Of Your Rug

Phoenix Carpet Repair & Cleaning is a company that also takes care of rugs! We have the specialized equipment and the required training needed to take good care of your rug.

All of our technicians are IICRC certified and understand what it takes to restore the beauty of your rug!

In addition to rug cleaning we also do rug repair, carpet cleaning, carpet repair, tile repair, and tile and grout cleaning!

We got you covered! To learn more about our services, please contact us today at 602-688-4186 for more information!

If you are the go you can book your appointment with us on a tablet or smartphone!


We serve the following areas: Goodyear, Avondale, Peoria, Phoenix & Litchfield Park


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