This customer called us because she installed new tile in front of her fireplace and needed the carpet re-attached to it. She had her carpets cleaned by a different company and she asked if they could do the carpet repair while they were there. Even though their technician is not experienced in repair, he went ahead and started. Well, he didnt get to far into the reattachment when she had to stop them because they were damaging her newly installed tile! I explained that not every cleaning technician is also a repair technician, just like tile installers are not carpet repair technicians. We were able to come out and do the work without damaging her new tile. One more satisfied customer for the books!
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